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Terms and Conditions of Booking with Glamorama Makeup

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Before booking with us, please take a minute to read the following:

Terms and Conditions of Booking with Glamorama Makeup

Before booking with us, please take a minute to read the following:

  1. Bookings – Bookings for occasion makeup/hair and beauty services must only be made via my booking system. If you are having trouble with the booking system, you can email Vicky hello@glamoramamakeup.com and I will assist you as soon as I can within my working hours. Wedding/Bridal/Civil Partnership bookings are made by quotation. Please see my wedding brochure for prices and get in touch to begin your booking process.
  2. Reservations and Deposits – Bookings are only reserved when the non-refundable deposit is paid via my online booking system or as indicated on the quote/invoice. We cannot hold your booking without this payment.
  3. Saturday Morning Bookings – Due to weddings, I release Saturday morning appointments for special occasion makeup and beauty 1 month in advance. 
  4. Right to Refuse Service – We reserve the right to refuse services to clients who use abusive language or behaviour or use hate speech of any kind. We are inclusive and welcoming to people of all genders, sexualities, races, nationalities, and religions. 
  5. Incorrect Bookings –  Occasion makeup and/or hair means that the services are being provided for a night out, special event, prom, or other party type occasion. Wedding makeup and/or hair means services provided for bride(s), bridesmaid(s), or mothers of the bride(s) or groom(s). If the booking is made incorrectly i.e. a bride booking in for a special occasion makeup, the artist(s) reserve the right to refuse service and your non-refundable deposit will not be returned.  If you have any questions about this, please email Vicky hello@glamoramamakeup.com
  6. Timing – Clients who arrive 10 minutes late or later for your appointment, I will cancel your appointment and invoice you for the remaining balance of your booking. If you are having hair styling, please have clean dry hair ready for styling. Please have a clean face with no makeup, ready for us to work our magic!
  7. Consultations/Patch Tests – Clients receiving brow and/or lash services require a patch test at least 48 hours before their first appointment or appointments made after they have had COVID-19 infection or vaccinations. I will get in touch with you to book this once you’ve made a confirmed booking. You will receive a digital consultation form prior to your appointment, this must be completed and or updated before you arrive for your appointment, and all of the information completed truthfully. 
  8. Cancellations/No Shows – Cancelling more than 72 hours before your appointment means that I will keep your deposit, or transfer it to another booking date within 14 days of your original booking. If you cancel less than 72 hours before your appointment, you will be invoiced for the remaining balance for your booking and it will need to be paid within 7 days.
  9. Change of Mind – If the client decides to not have a service on the day of their appointment, the full amount of the service will still be due. Additional services may be added at our discretion if time allows.
  10. Complaints – If you are not happy with the services received, you must notify us before the end of the booking so that we can do our best to rectify the problem. Your happiness is our goal! Please do not be afraid to tell us if you do not like your hair, makeup, nails, etc. 
  11. COVID-19 – Please do not attend your appointment if you have any cold or flu symptoms, or symptoms of COVID. We will rescedule for when you are feeling better!
  12. Additional people – Due to space limitations, we cannot allow people who are not having services to attend your appointment with you, including children.
  13. Contact – You may contact Vicky via email hello@glamoramamakeup.com or by text/whatsapp 07810022780. Emails, texts, and calls will only be responded to Tuesday-Saturday 9-7pm. I can only reply between appointments, thank you for your patience and understanding.
  14. Contracts – Weddings and group bookings require the client to sign a contract/booking agreement which contains further Ts & Cs
  15. Acceptance – Payment of your non-refundable deposit is your acceptance of these Terms and Conditions.

Thank you!